Terms of service

No statement within these terms affects or restricts your statutory rights as defined under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods without providing a reason. To exercise this right, you must notify us in writing by email at [info@carvedculture.com] or by post to 40 Clarendon House, Clarendon Road, Hove, East Sussex, BN3 3WW of your decision to cancel the order. 

You must return the goods to us within 14 days of notifying us of your cancellation. We will issue a full refund, including the cost of standard delivery, within 14 days of receiving the returned goods or proof of return. You are responsible for the cost of returning the goods unless they are faulty or not as described. For digital products, you have no right to cancel once the download has started, so please ensure your order is correct before confirming.

To return goods, please ensure they are in their original packaging and condition. We reserve the right to refuse a return if goods are not returned in their original condition. You must return the goods within 14 days of notifying us of your cancellation, not from the date you receive them.

If the goods are returned used or damaged, we may reduce the amount of the refund to reflect the reduction in value.

Warranty and Liability

Our goods are provided with a statutory warranty that they will be free from defects and fit for the purpose intended. If you find a defect in our goods, please contact us at [info@carvedculture.com] within 30 days of receipt to arrange for a replacement or a refund. 

We will not be liable for any damage or loss caused by the use of the goods. Nothing in these terms and conditions affects your statutory rights. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Nothing in these terms affects our liability for death or personal injury caused by our negligence. All orders for goods accepted by Carved Culture (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale.

Acceptance of goods by the customer shall be deemed to be acceptance of these conditions of sale unless the customer notifies the vendor in writing within 15 days of receipt of this letter or delivery of goods. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions are not accepted. No agent or representative of the vendor has authority to vary these conditions. If you receive a defective item, please contact us with your order number and a description of the defect. We may require photos or other evidence.

We store the content of this contract and will send you the details of your order as well as our general terms via email. You can find the terms here at all times. The details about your recent orders can be found in your customer login. By making an account with us means that you have read our terms & conditions, and terms of payment and accept all conditions.

For orders placed using Credit or Debit cards, the payment card will not be debited until the order is actually dispatched, except for complete computer systems or packages configured to customer requirements, in which case credit/debit cards will be debited immediately after an order is placed. The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which typically takes 7-10 days. Direct bank transfers are recommended for faster processing. We are not liable for any indirect or consequential losses including loss of profits or business interruptions resulting from the use of our products. We accept a wide variety of payment options and we may not accept certain payment types at our discretion.

Payment and Delivery

For most orders, payment will not be processed until the goods are dispatched, except for customised products or complete computer systems, where payment is taken immediately upon order confirmation. Delivery times are estimated and may vary. We will notify you of any delays as soon as possible. If we are unable to fulfil your order, we will provide a full refund, including any delivery charges paid. If you have any concerns about your order or need to make changes to your delivery details, please contact us immediately at [info@carvedculture.com].

The vendor only accepts purchase orders on 30-day credit terms from recognised educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received. Acceptance of goods will be deemed to occur when you have had a reasonable opportunity to inspect the goods and have not notified us of any issues within 7 days. For customised products or systems, payment is taken upon order confirmation. Customised orders cannot be cancelled once payment is processed. Estimated delivery times are provided on our website and are subject to change. We will notify you of any significant delays.

Educational establishments 

  • Order Requirements: Purchase orders from educational establishments and government departments must be accompanied by a valid purchase order number and are subject to approval.
  • Safety Responsibility: Educational establishments are fully responsible for ensuring the safety of the products before they are handed over to minors. This includes verifying that the products are suitable for the intended age group and implementing any necessary safety measures.

When purchasing products for use in educational settings, establishments are required to review and comply by ensuring all products meet the safety standards and guidelines as well as safety measures outlined in this agreement. These establishments must implement safety measures and procedures to prevent misuse and ensure that all safety warnings are followed, train staff and, where applicable, students on the proper use and handling of the products and must report any issues or concerns regarding the safety of the products to Carved Culture immediately. Educational establishments assume full responsibility for the safe use of the products within the educational setting.

Agreements

This web site, and the information, content, products and services it makes available (which, collectively are referred to as the "Web Site"), is provided to you by Carved Culture. These Terms of Use (this "Agreement") set forth the terms and conditions governing your use of this Web Site.

Carved Culture may make changes to this Agreement from time to time in its sole discretion, by updating this posting on this Web Site and specifying the effective date of the new version of the Agreement. Your continued use of the Web Site following the posting of a new version of the Agreement constitutes your acceptance of any such changes. Accordingly, whenever you visit this Web Site you should check to see if a new version of the Agreement has been posted.

If you have any questions or concerns with respect to this Agreement or the Web Site you may contact a representative of Carved Culture by email via info@carvedculture.com

Additional Information 

All products should be used under adult supervision if intended for use by children This Web Site is operated by Carved Culture from the United Kingdom. This Web Site is directed to adults in England and is not intended for kids under the age of thirteen. We describe how we use your information on our privacy policy and we may update our policies and practices from time to time at our sole discretion.

A wide variety of info, advice, recommendations, letters, messages, posts, comments, graphics, software, photographs and other material content is available on the website. Some of the Content is provided by Carved Culture, and other Content is provided by persons who use the Web Site ("Users"), such as User opinions and views provided via posts to chat rooms, blogs, bulletin boards, or discussion forums. While Carved Culture strive to keep the Content that it posts on the Web Site accurate, complete, and up-to-date, Carved Culture cannot guarantee, and is not responsible for, the accuracy, completeness, or timeliness of any Content, whether provided by carved culture or its suppliers, or by Users of the Web Site.

Any opinions, advice, statements or other information expressed or made available by Users or third parties, including but not limited to bloggers, are those of the respective User or other third party and not of Carved Culture. Carved Culture do not endorse and are not responsible for the accuracy or reliability of any opinion, advice or statement made on the Web Site.

Carved Culture do not have any obligation to prescreen, edit, or remove any Content provided by Users that is posted on or available through the Web Site. Notwithstanding the foregoing, Carved Culture will have the right (but not the obligation), in its sole discretion and for any reason, to prescreen, edit, refuse to accept, remove, or move any such Content.

THE CONTENT AVAILABLE VIA THE WEB SITE IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER CAN OR ITS SUPPLIERS OR USERS ARE ENGAGED IN RENDERING MEDICAL, COUNSELLING, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE. SUCH CONTENT IS INTENDED SOLELY AS A GENERAL EDUCATIONAL AID. IT IS NOT INTENDED AS MEDICAL OR HEALTHCARE ADVICE, OR TO BE USED FOR MEDICAL DIAGNOSIS OR TREATMENT, FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION AND BEFORE STARTING ANY NEW TREATMENT.

The content on our website is provided for general information purposes only and does not constitute professional advice. Musical instrument tutorial or instrument tabs are learning educational resources only and are applicable under fair use policies. 

CARVED CULTURE EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CARVED CULTURE DOES NOT MAKE ANY WARRANTY THAT THE WEB SITE WILL MEET YOUR REQUIREMENTS, OR THAT ACCESS TO THE WEB SITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT DEFECTS, IF ANY, WILL BE CORRECTED. CARVED CULTURE MAKES NO WARRANTIES AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEB SITE OR AS TO THE ACCURACY, QUALITY, OR RELIABILITY OF ANY INFORMATION OBTAINED THROUGH THE WEB SITE. CARVED CULTURE AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE CONTENT AVAILABLE VIA THE WEB SITE.

YOU MUST EVALUATE, AND BEAR ALL RISKS ASSOCIATED WITH, THE USE OF ANY CONTENT, INCLUDING ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF SUCH CONTENT.

YOU SPECIFICALLY ACKNOWLEDGE THAT CARVED CULTURE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF USERS OR THIRD PARTIES. ADDITIONALLY, IN NO EVENT WILL CARVED CULTURE OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF USE, LOSS OF PROFITS, LOSS OF DATA, COST OF PROCUREMENT OF SUBSTITUTE PRODUCTS OR SERVICES, OR ANY OTHER SUCH DAMAGES, HOWSOEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE RESULTING FROM (1) THE USE OF, OR THE INABILITY TO USE THE WEB SITE; (2) THE COST OF PROCUREMENT OF SUBSTITUTE SERVICES, ITEMS, OR WEBSITES; (3) UNAUTHORISED ACCESS TO OR ALTERATION OF YOUR TRANSMISSIONS OR DATA; (4) THE STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE WEB SITE; OR (5) ANY OTHER MATTER RELATING TO THE WEB SITE.

THESE LIMITATIONS WILL APPLY WHETHER OR NOT CARVED CULTURE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

You agree to indemnify and hold harmless Carved Culture, its directors, officers, employees, agents, and affiliates, from and against any and all liability, damages, losses, claims, expenses of any kind (including, without limitation, reasonable attorneys' fees) directly or indirectly related to (1) your breach of the Agreement; or (2) the Content you submit, post, or transmit through the Web Site.

Please bear in mind that all of the material you read in our community areas comes from other members. Because our community is very large, Carved Culture does not always monitor or verify the information posted by our members.

The comments, opinions, and statements posted on our bulletin boards, blog posts, pages and chats reflect the views of the user who makes the post and don't necessarily reflect the views of Carved Culture. The information posted on our boards and chats, including advice and opinions, is the responsibility of those members who create the posts. Posts from users may contain medical information that is incorrect or dangerous to you or your children. Please consult your doctor or other qualified professional before relying on the information you find in the community areas. If you believe that you have an emergency of any kind, please contact your healthcare provider or dial 999 / 911 or your local emergency number for assistance.

CARVEDCULTURE AND ITS AFFILIATES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE CONTENT AVAILABLE VIA THE WEB SITE, INCLUDING THE COMMUNITY AREAS. YOU MUST EVALUATE, AND BEAR ALL RISKS ASSOCIATED WITH, THE USE OF ANY CONTENT, INCLUDING ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR USEFULNESS OF CONTENT POSTED IN THE COMMUNITY AREAS.

THE CONTENT AVAILABLE IN THE COMMUNITY AREAS IS PROVIDED WITH THE UNDERSTANDING THAT NEITHER Carved Culture NOR ITS SUPPLIERS OR USERS ARE ENGAGED IN RENDERING MEDICAL, COUNSELLING, LEGAL, OR OTHER PROFESSIONAL SERVICES OR ADVICE. YOU SHOULD NOT UTILISE SUCH CONTENT AS MEDICAL OR HEALTHCARE ADVICE, MEDICAL DIAGNOSIS, OR TREATMENT FOR ANY INDIVIDUAL PROBLEM. IT IS ALSO NOT INTENDED AS A SUBSTITUTE FOR PROFESSIONAL ADVICE AND SERVICES FROM A QUALIFIED HEALTHCARE PROVIDER FAMILIAR WITH YOUR UNIQUE FACTS. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTHCARE PROVIDER REGARDING ANY MEDICAL CONDITION.

If you have an unexpected or negative reaction (or "adverse event") that may be related to the use of a medical product, it is important that you tell your doctor and also report it to the company that makes or sells the product so they can investigate the problem. The product should include the company's phone number on the label. These terms and conditions govern all transactions and agreements made through our website and other channels including all online and offline situations.

Educational blogs

We are not financial advisors and any content on our website should not be viewed as advice, instead it is for educational purposes and should not be considered alone. If in doubt you should contact a financial professional. Anyone who uses affiliated products that we have recommended or products purchased from our website does at their own risk.

Ebook Disclaimer

While we strive for accuracy in the song notes provided in our ebooks, they may not perfectly match the original melody, as these are our own arrangements. These ebooks may be updated and improved over time. New editions may be released, but repurchasing will only be required if there are significant content changes, such as additional songs added, major revisions to the cover or title, or extensive modifications to the arrangements of the book. As digital products, ebook purchases are final and non-refundable.

Dispute Resolution and Mediation

In the event of a dispute arising from or related to these Terms and Conditions, parties agree to:

  • Attempt Resolution: First, attempt to resolve the dispute amicably through informal negotiation.
  • Mediation: If the dispute cannot be resolved through negotiation, the parties agree to seek mediation through a mutually agreed-upon mediator before pursuing any legal action.
  • Legal Action: If mediation fails to resolve the dispute, either party may proceed with legal action in accordance with the laws of England and Wales.

Fair Use and Copyright Compliance

We are dedicated to respecting copyright laws and ensuring our use of copyrighted materials aligns with fair use principles. The tabs on our website are made available solely for educational purposes, aimed at helping individuals learn to play musical instruments. In our effort to support fair use, we have taken specific measures such as providing only shortened excerpts of tabs rather than full songs. These practices are designed to minimize the impact on the original works and avoid infringing on the rights of copyright holders. While we aim to comply with fair use guidelines, we cannot guarantee absolute protection against potential copyright claims. If you believe any content on our platform infringes your rights, please contact us promptly so we can address your concerns.

Business Services

Payment Terms for Business Clients

For all business-to-business (B2B) transactions, the following payment terms apply:

  • Invoices and Payment Due Dates: Payment for services must be made in full before work commences unless otherwise agreed in writing. In cases where an agreement is made to pay after the commencement of work, payment must be made within 30 days of the invoice date. Late payments may result in a suspension of ongoing and future services until payment is received in full.
  • Credit Terms: If agreed upon in writing, credit terms may be extended to business clients at the discretion of Carved Cultures. Failure to meet credit payment terms may result in withdrawal of credit facilities and the application of late payment fees.

Delivery of Services to Business Clients

For business clients engaging in service-based transactions, the following applies:

  • Service Timeline: Delivery timelines for services will be outlined in a written agreement prior to the commencement of work. Carved Cultures will make every effort to meet the agreed-upon deadlines but cannot be held liable for delays or damages due to unforeseen circumstances.
  • Scope of Services: The scope of any service agreement will be clearly defined in a contract or proposal. Any changes to the scope of work must be agreed upon in writing by both parties and may be subject to additional charges.

Modifying Content

Carved Culture reserves the right to modify and update all blog posts and content on our website, including but not limited to text, images, and links, to ensure the content continues to serve our audience effectively. These updates may be made at any time to improve the performance and relevance of the blog.

Even if a sponsored deal has been agreed upon, we maintain full control over the content and reserve the right to make any necessary changes to it. Clients or advertising customers have no right to request or make changes to any content on our website, including sponsored content, as Carved Culture is the sole owner of all materials hosted on www.carvedculture.com and its sub-domains.

In cases where a customer demands changes or makes requests that we deem unreasonable, we reserve the right to refuse further collaboration. This may result in a termination of the agreement, at which point a refund may be offered at our discretion for the remaining unused term. Additionally, should the client persist with unreasonable demands, our team may cease all communication, mark the client’s communications as spam, and avoid further contact.

Editorial Services & Non-Payment Policy

All submitted content will undergo editorial review and, upon approval, may be published on our platform. Payment for editorial services and associated fees must be received within five (5) working days of publication unless otherwise agreed in writing.

Failure to remit payment within this period may result in one or more of the following actions:

- Full removal of the content

- Removal of backlinks

- The content becoming the property of Carved Culture

Once the content becomes our property, we reserve the right to edit, publish, and use it for promotional or any other purposes deemed appropriate by Carved Culture and its affiliates. Until payment is received, all rights to the content remain with Carved Culture.

If a client requests removal without payment, this may be accommodated at our discretion for either a flat removal fee of £30 GBP or 25% of the total agreed payment to cover administrative costs.

Cancellations, Refunds, and Termination

Carved Culture reserves the right to cancel business service agreements under the following conditions:

  • Cancellation Policy: Business clients must provide written notice within 14 days after the completion of the initial work to cancel any ongoing services. Cancellations after this period may incur a cancellation fee based on the service cost and duration of usage. For example, if a client purchases a one-year term for a sponsored blog post at £200 and cancels after 30 days, they will be charged for the 30 days used, calculated as follows: £200 / 365 * 30 = £16.44. Cancellations made within 14 days of work completion will not incur charges, and a full refund or credit will be provided, unless work has already commenced, in which case reasonable costs will be deducted.

 

  • Refunds: Refunds will only be granted if Carved Culture is unable to deliver the agreed service or if a fault on our part has occurred. Refunds will not be issued for completed work or if the client changes their mind after services have commenced. All refunds are provided without prejudice, meaning offering a refund does not imply any admission of liability. Refunds for cancellations initiated by the client will exclude days already used; for instance, if a client cancels after 90 days of a one-year term at £200, the refund will be calculated based on remaining days: £200 / 365 * (365 - 90) = £150.68.

Carved Culture may cancel an order at any time for reasons including, but not limited to:

  • Legal Compliance: Legalities preventing service delivery as agreed.
  • Content Amendments: Changes to content or strategy that make the existing agreement unsuitable.
  • Advertiser Misalignment: If the advertiser or content is deemed not a good fit for our brand or audience.
  • Discretionary Cancellation: Cancellation at our discretion for reasons not listed.
  • Space Reallocation: If a higher-value offer for the advertising space is received.

In all cases of cancellation initiated by Carved Culture, a prorated refund will be issued for unused service days, excluding any completed work.

Intellectual Property and Ownership

For all B2B services provided, intellectual property rights will be governed as follows:

  • Ownership of Materials: All materials, content, and products created by Carved Culture as part of a service agreement will remain the property of Carved Culture unless otherwise agreed in writing.
  • Use of Client Intellectual Property: Business clients must ensure that they have the right to provide any materials, content, or intellectual property to Carved Culture for the completion of services. Carved Cultures will not be held liable for any breaches of third-party intellectual property rights. Any materials, content, or intellectual property provided by the client remain the property of the client. However, while such materials are on Carved Cultures' website or systems, they are used in accordance with the service agreement and may be subject to Carved Cultures' policies.
  • Licensing: Clients grant Carved Cultures a non-exclusive, royalty-free license to use, reproduce, and display the client's materials solely for the purpose of providing the agreed-upon services. This license will terminate upon completion of the services, except where further use is required for ongoing support or as agreed.

Confidentiality

Carved Cultures respects the confidentiality of all business client information and will take all reasonable measures to protect sensitive data.

  • Client Information: Carved Cultures agrees not to disclose any confidential information provided by the business client without prior written consent. This includes but is not limited to business strategies, pricing information, or proprietary processes.
  • Non-Disclosure Agreements: Where necessary, a Non-Disclosure Agreement (NDA) will be signed by both parties to further protect confidential business information.

Breach of Contract and Liability for Business Clients

Breach of Contract: In the event of a breach of contract by either party, the non-breaching party may terminate the agreement. However, Carved Culture will not be liable for any damages or losses incurred as a result of such a breach.

Limitation of Liability: Carved Culture will not be liable for any direct, indirect, incidental, or consequential damages arising from the business services provided, including but not limited to loss of profits, business interruptions, or other economic losses. Carved Cultures’ liability, if any, will be limited to the amount paid for the specific services.

Third-Party Service Providers

Use of Freelancers and Contractors: We may engage freelancers, contractors, and third-party service providers (collectively referred to as “Service Providers”) to assist with the development, maintenance, and management of our website, applications, and other services. While we strive to work with reputable and skilled professionals, we do not assume any liability for the actions or omissions of these Service Providers.

Liability Disclaimer: Carved Culture will not be liable for any errors, omissions, or issues arising from the work performed by Service Providers, including but not limited to issues related to data security, functionality, or performance of the website or applications. It is your responsibility to ensure that any use of the website or applications complies with all applicable laws and regulations.

Indemnity: By using our services, you agree to indemnify and hold harmless Carved Culture, its affiliates, and Service Providers from and against any claims, damages, losses, liabilities, or expenses arising out of or in connection with your use of the website or applications, including any issues related to the work performed by Service Providers.

Customer complaints: If you have any complaints about our products or services, please contact us at [info@carvedculture.com]. We will acknowledge receipt of your complaint within 3 working days and aim to resolve it as swiftly as possible. We take customer feedback seriously and are committed to addressing any issues to your satisfaction. If your complaint is not resolved to your satisfaction, you may escalate it by contacting our customer service department via email.

Products intended for: Our products are intended to be used by teenagers and adults. We do not recommend anyone aged under three years old using any of our products without supervision as there may be small parts that could be a choking hazard. Parents and carers who allow their children to use affiliated products and the products purchased from our website does at their own risk. We do not sell toys; all of our musical instruments are intended for use by individuals who understand their proper usage.

Product reviews: Product reviews on our website may have been left originally on our website or may have been copied to a CSV file from a third party marketplace site where Carved Culture has sold products previously. All reviews are based on the individual persons opinion and are there to help you. Product reviews are provided to assist you in making informed decisions and do not necessarily reflect the views of Carved Culture. Product reviews may originate from our website or third-party platforms. We strive to verify reviews but cannot guarantee their authenticity.

Sponsored Content: The term "Sponsored" refers to any content or product recommendation where a partnership or paid advertisement has taken place between our company and another entity. While we make reasonable efforts to research reviews, verify credentials (such as business registration details and physical addresses), and assess the legitimacy of our partners, it is not always possible to guarantee that the partnered company will fulfil their obligations as promised. Any losses or issues resulting from transactions with sponsored partners are the sole responsibility of the customer. Sponsored content includes any promotional material or product endorsements where we receive compensation. These will be clearly marked as 'Sponsored." - While we research our partners, we cannot guarantee that all sponsored content reflects the views or reliability of the sponsor.

Liability Disclaimer: As our partners are independent entities, we have no control over how they conduct their business operations. Consequently, we cannot be held liable for any failure on their part to deliver goods or services, nor for any damages, losses, or other issues that may arise from transactions with them. We strongly encourage our visitors and customers to perform their own due diligence and research before engaging with any sponsored partner.

Customer Responsibility: Any monetary loss, damages, or other negative outcomes resulting from purchases or engagements with a sponsored partner are the sole responsibility of the customer. By engaging with sponsored content or making purchases from our partners, customers acknowledge and accept that our company is not responsible for the actions or performance of these external entities.

Any sponsored content will be clearly marked, and while we vet our sponsors, we encourage customers to conduct their own research before making any decisions based on sponsored content.

Changes to terms

We may update these terms and conditions from time to time. Any changes will be posted on our website with an updated effective date. Your continued use of our website and services after any changes constitutes your acceptance of the revised terms. It is your responsibility to review these terms regularly to stay informed of any updates.

These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Neither party shall be liable for any failure to perform its obligations under this agreement due to circumstances beyond its reasonable control, including but not limited to natural disasters, strikes, or other unforeseen events. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Notification of Changes

Carved Culture will notify customers of any significant changes to our Terms and Conditions through one or more of the following methods:

  • Email: We will send an email to the address associated with your account. Please ensure that your email address is up-to-date and that you have agreed to receive email notifications from us.
  • Website: We will post the updated Terms and Conditions on our website with a clear notice of the changes.
  • Direct Communication: For major changes, we may also use additional forms of communication as deemed appropriate.

It is the customer’s responsibility to regularly review the Terms and Conditions to stay informed of any updates. We will only send an email notification regarding changes if you have opted to receive such notifications and if the changes are substantial or if more than six months have passed since the last update. It is your responsibility to review these terms periodically, at least every six months, to stay informed of any changes.

THIS TERMS OF USE POLICY WAS LAST UPDATED ON: 10th October 2024